Dost respects your privacy and is committed to handling customer information responsibly. This Privacy Policy explains the types of information we may collect through our ecommerce store, how we use it, and how customers can contact us with privacy-related questions.
This policy is general business policy content for our operations in Pakistan. For case-specific assistance, please contact our support team at [email protected].
When you visit our website, create an account, place an order, contact us, or subscribe to updates, we may collect information such as your name, email address, phone number, billing address, shipping address, order details, and communication history.
We may also collect technical information such as IP address, device type, browser type, approximate location, pages viewed, and website interaction data through cookies or basic analytics tools.
We use customer information to operate our store and provide services, including:
Payments may be processed through third-party payment providers. We generally do not store full payment card details on our own systems unless explicitly required and securely handled as part of the service flow. Payment providers may process your payment information according to their own procedures and security standards.
Our website may use cookies or similar technologies to remember preferences, support shopping cart functionality, understand website usage, and improve performance. Basic analytics may help us understand which pages customers visit and how the website is used.
You may be able to control certain cookies through your browser settings, but disabling cookies may affect some website features.
We do not sell customer personal information as part of our ordinary business operations. We may share information only as needed for legitimate business purposes, such as:
We retain personal information for as long as reasonably necessary to fulfill orders, provide support, maintain records, resolve disputes, prevent fraud, and meet operational or legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.
We take reasonable administrative and technical measures to help protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online system can be guaranteed completely secure, and customers should also take care to protect their account credentials and devices.
Customers may request updates or corrections to inaccurate account or order information by contacting us. Subject to applicable requirements and business needs, customers may also ask questions about what personal information we hold and request assistance regarding account-related privacy concerns.
If you no longer wish to receive non-essential promotional communications, you may contact us to opt out where applicable.
Our website is intended for general audiences and is not designed for children to make purchases without appropriate supervision. We do not knowingly collect personal information from children for independent ecommerce transactions.
Our website may rely on third-party tools or service providers for hosting, payments, logistics, or analytics. Those providers may handle limited information as needed to perform their services. Their handling practices may be governed by their own policies.
We may update this Privacy Policy from time to time to reflect business, operational, or legal changes. The updated version will be posted on this page and will apply from the date of posting unless otherwise stated.
If you have questions about this Privacy Policy or need case-specific support, please contact us at [email protected]. Customers should contact support for help with individual privacy, account, or order concerns.
