Dost wants customers to have a clear understanding of how returns, refunds, and exchanges are handled for purchases made through our ecommerce store. This policy explains general eligibility, timelines, and process requirements. For case-specific assistance, customers should contact support at [email protected].
Customers may request a return or refund for eligible items within a reasonable period after delivery, provided the item is unused, in its original condition, and returned with original packaging, tags, accessories, manuals, and proof of purchase where applicable.
To be considered eligible, returned products should not show signs of use, damage caused after delivery, alteration, or missing components unless the issue being reported is that the item arrived damaged or incorrect.
If you receive a damaged, defective, missing, or wrong item, please contact us as soon as possible after delivery at [email protected]. To help us review the issue, we may ask for your order number, a description of the problem, and supporting photos of the item and packaging.
After review, we may offer a replacement, exchange, store credit, partial refund, or full refund depending on the nature of the issue and product availability.
Certain items may not be eligible for return or refund unless they arrive damaged or incorrect. These may include:
If you are unsure whether an item is returnable, please contact support before sending it back.
Customers should contact us before returning any item. Unauthorized returns may face delays in review or may not be accepted. When you contact support, please include your order details, the item name, the reason for return, and any relevant photos if the item is damaged or incorrect.
If your return request is approved, we will provide the next steps for return handling. Customers should package products carefully to help prevent transit damage.
All returned items are subject to inspection after receipt. Approval of a refund, exchange, or replacement depends on verification of the reported issue and compliance with this policy. If an item is found ineligible for return, we may decline the request or return the item to the customer where appropriate.
Once an approved return is received and inspected, we will notify you of the outcome. If approved, refunds are generally issued to the original payment method where possible. In some cases, an alternative refund method, replacement, exchange, or store credit may be offered depending on the payment method used and the circumstances of the order.
Original shipping charges may be non-refundable unless the return is due to our error, a damaged item, or a wrong item sent by us.
Exchanges may be offered for eligible items if replacement stock is available. If the requested replacement is unavailable, we may offer an alternative item, store credit, or refund as appropriate.
If the return is due to a damaged, defective, or incorrect item, we may cover or reimburse reasonable return shipping costs where approved in advance. If the return is for a reason not caused by us, the customer may be responsible for return shipping charges.
We recommend using a trackable delivery method for returns when requested, as we cannot process refunds for items that are not received back where return shipment is required.
Return review, inspection, and refund processing times may vary depending on the product type, order volume, payment method, and courier timelines. Approved refunds are typically processed within a reasonable time after inspection, but the final posting time may depend on banks or payment providers.
If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed, packed, shipped, or handed to the courier may not be eligible for cancellation and may instead fall under the return process once delivered.
For all return, refund, exchange, or damaged item requests, please contact [email protected]. Customers should contact support for case-specific help so we can review the issue and guide the correct process.
