Welcome to Dost. These Terms & Condition govern your use of our website and your purchase of products from our ecommerce store. By accessing our website or placing an order, you agree to these terms. If you do not agree, please do not use the website.
These terms are provided as general business policy content for our store in Pakistan and may be updated from time to time. For any case-specific questions, please contact our support team at [email protected].
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others, restrict website access, or interfere with normal operation. You must not misuse the website, attempt unauthorized access, introduce harmful code, or use false information when placing orders.
We try to ensure that product descriptions, images, specifications, and availability are presented as accurately as possible. However, product colors, packaging, features, or stock status may vary slightly from what appears on the website. All products are subject to availability, and we reserve the right to limit quantities or discontinue items without prior notice.
All prices displayed on the website are subject to change without notice. While we aim for accurate pricing, errors may occasionally occur. If a pricing error is identified after an order is placed, we may contact you with the correct information and provide the option to confirm the order at the corrected price or cancel it.
Prices may or may not include delivery charges, taxes, or other applicable fees depending on how the order is presented at checkout.
Placing an order on our website is a request to purchase a product. Order confirmation by email or on-screen acknowledgement does not necessarily mean final acceptance of the order. We reserve the right to accept, decline, cancel, or limit any order for reasons including stock issues, suspected fraud, incorrect pricing, incomplete information, or delivery limitations.
You are responsible for providing accurate billing, shipping, and contact details. Delays or failed deliveries caused by incorrect customer information are the responsibility of the customer.
Orders must be paid using the payment methods made available at checkout, unless cash on delivery or another approved payment option is offered. By submitting payment details, you confirm that you are authorized to use the selected payment method. We may suspend or cancel an order if payment is declined, flagged, reversed, or not successfully completed.
Payment processing may involve third-party providers. We do not store full sensitive payment card details unless clearly stated as part of the checkout process handled through secure systems.
We aim to process and dispatch orders within reasonable timelines, but shipping and delivery dates are estimates only. Delivery times may vary based on location, courier performance, holidays, weather, or operational delays. We are not responsible for delays outside our reasonable control.
Risk in the products generally passes to the customer upon delivery. Customers should inspect packages at the time of receipt and report damaged, missing, or incorrect items as soon as possible by contacting [email protected].
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities under your account. You agree to notify us promptly if you believe your account has been accessed without authorization.
We may suspend or terminate accounts that are used fraudulently, abusively, or in violation of these terms.
Returns, refunds, and exchanges are subject to our Refund & Return Policy. Please review that page before placing an order. Approval of any refund or return request will depend on the condition of the item, the reason for the request, and compliance with the stated policy.
All content on this website, including text, product listings, logos, images, layout, and design elements, is owned by or licensed to Dost unless otherwise stated. You may not copy, reproduce, distribute, modify, or exploit website content without prior permission.
We aim to provide reliable service and accurate information, but the website, products, and related content are provided on an as-available basis. To the maximum extent permitted by applicable law, Dost shall not be liable for indirect, incidental, special, or consequential losses arising from website use, order delays, product availability issues, or use of purchased products.
Nothing in these terms is intended to exclude rights that cannot lawfully be excluded under applicable law.
Some parts of our store operations may rely on third-party services such as payment gateways, delivery providers, or analytics tools. We are not responsible for the independent policies or actions of those third parties, but we work with them as part of normal ecommerce operations.
We may revise these Terms & Condition at any time by updating this page. The latest version posted on the website will apply to your use of the website and future purchases. We encourage customers to review this page periodically.
If you have questions about these terms or need help with a specific issue, please contact us at [email protected]. Customers should contact support for case-specific help before making assumptions about order status, returns, or account matters.
